Associate Analyst - Customer Support (Remote - Bali, Indonesia)

Join Onity Group as an Associate Analyst in Customer Support and play a pivotal role in delivering exceptional service to our global clientele. Based in the vibrant and dynamic regions of Bali, Indonesia, you’ll work in a collaborative, remote-friendly environment. Our team is dedicated to providing top-notch support, and we’re looking for a skilled professional to help us achieve our goals.

As an Associate Analyst, you’ll be responsible for analyzing customer data to identify trends, resolve complex issues, and improve our support processes. You’ll work closely with cross-functional teams to ensure our customers receive the best possible service. This is an exciting opportunity to grow your career in a supportive and innovative company.

📋 Tanggung Jawab Pekerjaan

• Analyze customer data using tools like Tableau and Power BI to identify trends and patterns.
• Resolve complex customer issues by collaborating with internal teams and external vendors.
• Develop and implement support process improvements based on data insights.
• Create detailed reports and dashboards to track customer satisfaction and support performance.
• Provide training and mentorship to junior support staff.
• Participate in cross-functional projects to enhance customer experience.
• Stay updated with industry trends and best practices in customer support.
• Contribute to the development of customer support strategies and initiatives.

🎓 Kualifikasi & Syarat

• Bachelor’s degree in Business Administration, Information Technology, or a related field.
• 2-3 years of experience in customer support or a related role.
• Proficiency in data analysis tools such as Tableau, Power BI, or similar.
• Strong analytical and problem-solving skills.
• Excellent communication and interpersonal skills.
• Ability to work independently and as part of a team.
• Certification in customer support or data analysis is a plus.
• Fluency in English, both written and spoken.

🛠️ Keahlian

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