Customer Experience Center Agent (Night Shift)

Are you passionate about delivering exceptional customer service and thriving in a dynamic work environment? Join HGS Offshore Staffing Solutions as a Customer Experience Center Agent and become a vital part of our team dedicated to enhancing customer satisfaction. In this role, you'll handle customer inquiries, resolve issues, and ensure a seamless experience for our clients. With HGS Offshore Staffing Solutions in Canggu, Ubud, Denpasar, Jimbaran, Nusa Dua, Kuta, Badung, you'll be part of a team that values innovation and continuous improvement.

As a Customer Experience Center Agent, you'll be the first point of contact for our customers, providing support and guidance. You'll use tools like Zendesk and Salesforce to manage customer interactions efficiently. This role is perfect for those who enjoy a fast-paced environment and want to make a tangible impact on customer satisfaction.

📋 Tanggung Jawab Pekerjaan

• Handle customer inquiries and complaints via phone, email, and chat.
• Resolve customer issues promptly and professionally.
• Use Zendesk and Salesforce to manage and track customer interactions.
• Provide exceptional customer service and support.
• Escalate complex issues to the appropriate team members.
• Maintain accurate records of customer interactions.
• Participate in team meetings and training sessions.
• Adhere to company policies and procedures.

🎓 Kualifikasi & Syarat

• Minimum 1 year of experience in customer service or a related field.
• Excellent communication and interpersonal skills.
• Strong problem-solving and multitasking abilities.
• Proficiency in using CRM and customer service software.
• Ability to work well under pressure and meet tight deadlines.
• High school diploma or equivalent.
• Fluency in English and Bahasa Indonesia.
• Willingness to work night shifts.

🛠️ Keahlian

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