Customer Service Representative (CSR) - GraPARI Bulukumba

Join Infomedia Nusantara as a Customer Service Representative (CSR) at GraPARI Bulukumba and become the frontline ambassador for exceptional customer experiences. In this dynamic role, you will engage directly with customers and potential clients, addressing their inquiries and resolving issues with professionalism and empathy. As part of the GraPARI team in Bulukumba, you'll play a crucial role in maintaining our reputation for outstanding service.

Every day, you'll handle calls, emails, and live chats, ensuring our customers feel valued and heard. You'll also assist in training new team members and implementing best practices to enhance our service standards. This is your chance to make a tangible impact on customer satisfaction and grow within a supportive and innovative company.

📋 Tanggung Jawab Pekerjaan

• Handle incoming customer inquiries via phone, email, and live chat, providing prompt and accurate responses.
• Resolve customer complaints and issues professionally, ensuring customer satisfaction.
• Assist in the development and implementation of customer service policies and procedures.
• Train and mentor new team members to maintain high service standards.
• Monitor and analyze customer feedback to identify areas for improvement.
• Collaborate with other departments to ensure seamless customer experiences.
• Maintain accurate records of customer interactions and service requests.
• Stay updated with industry trends and best practices in customer service.

🎓 Kualifikasi & Syarat

• Minimum of 2 years of experience in customer service or a related field.
• Proven ability to handle customer inquiries and resolve issues effectively.
• Excellent communication and interpersonal skills.
• Proficiency in using CRM software such as Salesforce or HubSpot.
• Strong problem-solving and decision-making skills.
• Ability to work in a fast-paced environment and meet tight deadlines.
• Bachelor's degree in Business Administration, Communication, or a related field.
• Fluency in Bahasa Indonesia, with additional English skills a plus.

🛠️ Keahlian

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